I have played a game called “Elemental Kingdoms” from Arc for quite a while. Now, to the new year, they’ve shut down their servers without informing their players.
If you were lucky enough you could have seen it on the “Magic Realms”‘ facebook page. That game seems to be exactly the same. The system, the cards (even their pictures), basically everything. They offered to import the Elemental Kingdoms’ accounts, which was only possible if you were at least level 50 though. Now it’s not possible at all anymore because you cannot access the necessary data due to the shut down servers from Elemental Kingdoms.
Which means, everyone who was simply enjoying the game did not have a chance to see the game would be closed and would not be able to transfer the account in time.
In my opinion, it’s really not okay to treat your players like this. At least tell them what’s going to happen and show them their chance to transfer their account!
My computer is going to be cleaned from Arc games now. I was a fan once, but that time is over now.
PS: There was an even worse situation in a monsters game I played longer ago: They announced the end of the game. There were many people who wanted to keep it though and they agreed to keep it online, just without any new events or support. Everyone seemed happy. Then the game shut down nonetheless …